Patient and Carer Information

New Patient Registration Form

All new patients are required to complete a patient registration form at their first consultation.You may print this form and bring it completed to the appointment.

It is in your best interests to detail the patient’s medical history as accurately as possible.  We can assist you on arrival if required. The patient’s medical records remain confidential and will not be disclosed without permission. Our privacy policy is available to all patients and carers on arrival.

Essendon Day Procedure Centre Admission Information

The healthcare facility is a fully accredited day procedure centre and has successfully achieved ISO 9001: 2008 and National Health and Safety Standards NSQHSS certification.

At the Essendon Day Procedure Centre procedures are performed using local anaesthesia, or local anaesthesia with intravenous sedation (sometimes referred to as twilight anaesthesia). The anaesthetic will be administered by a specialist anaesthetist whose clinical privileges have been approved by the Medical Advisory Committee and verified by a number of regulatory bodies including AHPRA the Australian Health Practitioners Regulation Agency.  The anaesthetist’s fees are partly claimable under Medicare and private health insurance. Following the procedure, professionally trained nursing staff will provide post operative care.

Every effort will be made to inform you of any out of pocket fees or co-payments prior to the surgery date.  The facility fee for the Essendon Day Procedure Centre must be paid on the day. Payments can be made by cash, Cheque, EFTPOS or money order. Where possible our staff will endeavour to claim the facility fee directly from the health fund.

For procedures undertaken at the Essendon Day Procedure Centre, the time of arrival will be detailed at consultation. Similarly, procedures requiring alternate hospital admission, the admission and fasting time will be provided at consultation.

Patient Discharge Information

All patients will receive postoperative instructions, emergency telephone numbers, a work and/or carer’s certificate upon request, gauze and an irrigating syringe.  Discharge medications may be prescribed and must be taken as directed. Patients must have a responsible adult to escort them and care for them at home.  The patient  career details are to be included on the Patient Details Form

Our staff can arrange a postoperative appointment for you.  There is generally no charge for this visit.

Please call us if you need to change any appointment.

Patients Rights

The Private Patients Hospital Charter is accessible online or on arrival at our rooms.    In order to understand your rights and responsibilities go to http://www.health.gov.au/internet/main/publishing.nsf/Content/health-privatehealth-providers-charter-language.htm

An extract of our Complaints Management guidelines is attached for your information.

Implant Information

Please review the following links as provided by our suppliers.

Astra            http://www.likenaturalteeth.com.au/

MIS brochure  http://www.mis-implants.com/Media/Printed-Materials/General%20.aspx#2058

MIS movie       http://www.mis-implants.com/Media/Movies/General.asp#118

Nobel Biocare   http://www.nobelsmile.com.au/en_au/