Patient and Carer Information

New Patient Registration Form

All new patients are required to complete a patient registration form at their first consultation. You may print this form and bring it completed to the appointment.

It is in your best interests to detail the patient’s medical history as accurately as possible.  We can assist you on arrival if required. The patient’s medical records remain confidential and will not be disclosed without permission. Our privacy policy is available to all patients and carers on arrival.

Essendon Day Procedure Centre Admission Information

The healthcare facility is a fully accredited day procedure centre and has successfully achieved ISO 9001: 2016 and National Safety and Quality Health Service Standards, Version 2 certification.

At the Essendon Day Procedure Centre procedures are performed using local anaesthesia, or local anaesthesia with intravenous sedation (sometimes referred to as twilight anaesthesia). The anaesthetic will be administered by a specialist anaesthetist whose clinical privileges have been approved by the Medical Advisory Committee and verified by a number of regulatory bodies including AHPRA the Australian Health Practitioners Regulation Agency.  The anaesthetist’s fees are partly claimable under Medicare and private health insurance. Following the procedure, highly trained and experienced nursing staff will provide post operative care.

Every effort will be made to inform you of any out of pocket fees or co-payments prior to the surgery date.  The facility fee for the Essendon Day Procedure Centre must be paid on the day. Payments can be made by cash or EFTPOS . Where possible our staff will endeavour to claim the facility fee directly from your private health insurer.

For procedures undertaken at the Essendon Day Procedure Centre, the time of arrival will be detailed at consultation and confirmed a few days prior to admission. Similarly, procedures requiring alternate hospital admission, the admission and fasting time will be provided at consultation.

Patient Discharge Information

All patients will receive postoperative instructions, emergency telephone numbers, a work and/or carer’s certificate upon request, gauze and an irrigating syringe if indicated.  Discharge medications may be prescribed and must be taken as directed. Patients must have a responsible adult to escort them and care for them at home.  The patient  career details are to be included on the Admission Information Form.

Our staff can arrange a postoperative appointment for you.  There is generally no charge for this visit.

Please call us if you need to change an appointment time.

Patients Rights

The Australian Charter of Healthcare Rights is accessible online or on arrival at our rooms.    In order to understand your rights and responsibilities go to www.safetyandquality.gov.au

An extract of our Complaints-Policy-Extract guidelines is attached for your information.

Management  welcome opportunities to learn and be educated by patients and visitors.  If you have an suggestion how we might improve our care or service for yourself, a relative or friend please contact our office on 93262666.

Implant Information

Please review the following links as provided by our suppliers.

Astra            http://www.likenaturalteeth.com.au/

MIS brochure  http://www.mis-implants.com/Media/Printed-Materials/General%20.aspx#2058

MIS movie       http://www.mis-implants.com/Media/Movies/General.asp#118

Nobel Biocare   http://www.nobelsmile.com.au/en_au/